At Bolton, we’re committed to earning complete customer satisfaction. As our customer reviews reveal, we’re successful with following through on this promise.
Need proof? Check out these customer testimonials:
I had a specific quote with a scope of work from another company that I thought was too expensive. Bolton Plumbing, HVAC & Fireplaces was one of the only companies... read more I contacted that would give me a quote without having to send a technician to the house. The work was performed as quoted with friendly and fast service. Thank you for the transparency and valuing my time.
Chris M. 10/17/2024
Our service tech Dario Martinez went above and beyond to check for leaks and make sure he did the least amount of demo to fix what was needed. He found... read more more issues than we had called for and made sure to educate us and show us what needed to be repaired. He worked super late into the evening and was just so professional and helpful . I would absolutely have him in my home again.
Elizabeth M. 10/16/2024
ALWAYS GREAT SERVICE in a timely manner!!! Moises is very knowledgeable! Thank you so much for your prompt attentio.
Angi Reid F. 9/03/2024
Five star quality service from JR Bolton in servicing two of our fireplaces in our home. Dario arrived on time and immediately added value with the service visit. ... read more He was able to do a great job in assessing any issues that we had and he was able to get both of our fireplaces operational and ready for the Winter season. Dario went above and beyond in that he was extremely thorough in his explanation of the process, parts, and preventative things that I could do each year in preparation for the cold season. Dario was the best and we would highly recommend him as well as JR Bolton when it comes to servicing your fireplace. It was a very helpful visit. We were extremely pleased with Dario's work today.
Anthony W. 10/17/2023
I requested a free quote from JR Bolton for a tankless water heater. Their technician Ross was punctual, very professional, thorough and Knowledgeable. I received a written estimate within a... read more few minutes. Great service.
Brigitte L. 3/14/2023
Recently I had our gas fireplace repaired by JR Bolton. The young repairman came out and dismantled all the pieces to clean out the inside workings. I was impressed by... read more his meticulous workmanship and explanations of what was happening and what he did to get it back to functioning. Once reassembled, he vacuumed around the unit and polished the front surfaces.
If only ALL the service repair people who have come into my place were as professional, and polite as he was, I'd be happy.
Mark A. 1/15/2022
EXCELLENT rating Based on 659 reviews
Lionel and Kelvin came out fireplace
Insert we purchased back in 2018. First of all we love the fireplace insert and can’t say enough good things about the entire process of purchasing and installation. Lionel and Kelvin were very thorough and did an excellent job with friendliness and professionalism and I would recommend anyone looking to convert a wood burning fireplace to a gas insert or getting one serviced to look at J.R. Bolton.
Derrick Dean
2024-10-09
Absolutely great company to do business with. Incredible experience throughout the entire process. J and Lionel are the best. Highly recommend.
Jim Smith
2024-10-09
Moises Tinoco was prompt, friendly, informative, and didn’t waste any time. We recommend Bolton and Moises for your gas fireplace servicing.
RWC
2024-10-08
Dario was timely and efficient installing our gas logs. He covered our floor and maintained a clean work space. Once completed he took time to explain the functions and how to maintain the logs and burner. I felt that he treated our home with the care he would his own.
Ed Cordell
2024-10-08
JR Bolton, Plumbing, HVAC and Fireplaces converted my fireplace to allow for vented gas spheres that they installed last week. I could not be more pleased with the quality of the work and professionalism of Lionel and his assistant throughout the process - from receiving the quote until the installation was completed. Highly recommend J.R. Bolton!
Catherine Spillman
2024-10-07
We had our fireplace serviced by Bolton today. Dario did a great job. He explained his process as this was our first time for service. No leaks!
uscmanrob
2024-10-07
JR Bolton sends quality professional individuals to perform service at my home. Lionel was efficient, professional and courteous. He took care to keep the surrounding area clean as well. It took about an hour to thoroughly clean and service my fireplace. Ready for winter! Thanks, Lionel.
Betty Griffin
2024-10-03
Dario from Bolton is always professional, and I value his expertise.
Barbara Alford
2024-10-03
My technician, Dario, went above and beyond. Not only did he perform routine maintenance on our fireplaces, he also caught and fixed a gas leak on our grill AND cleaned the glass on our fireplace screen. Would recommend 💯!
Both of my techs (one trainee) were very attentive to the questions that I had and showed me how to perform the needed tasks once they were no longer around for support. The major negative aspect of the ordeal that I would like to point out is the cost of the service. It took the tech less than 15 minutes to brush off the dust, power the unit on to test for heat, and conduct a carbon monoxide test. The pricing is not the fault of the techs, but I will not be doing business with this company again.
Lionel came to my home yesterday to do the yearly service on our gas logs. He was so professional and pleasant! He explained everything that he did, and he was so tidy and neat!
CUSTOMER FOR LIFE!!! I am still pinching myself over the experience I just had with my Bolton Technician Lionel F. Here are just a few words to describe the service Honesty, Professional, Knowledgeable, Friendly, On time, Honest and Reasonable Pricing, Provided Assurance and training on how to use my Newly Installed Log Starter 😁. Lionel made me feel like a family member as he explained how he checked for leaks and proper draft and pull as the unit operated. This has been one of the BEST engagements I have ever had with a service oriented business in years ! And did I mention he even helped me unload a furniture piece from my pick up truck with in 3 minutes of arriving at my property!!! WOW!! Thank you a million times over! And thank you Bolton for hiring such high caliber employees to represent your company. Signed, " Singing Your Praises " in my corner of the world. All 10 10 10s ! 👊👏👏👏👏